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What others say about us

  • Bagport Lost Property contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
    Thanks very much again, I tweeted about your exceptional service!!!
    Cheers

    A Grateful Passenger

  • I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
    After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
    I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
    Yours faithfully,

    A Grateful Passenger

  • Hi
    We have now found this item - we collected it from Arlanda’s lost luggage department yesterday evening. Many thanks Arlanda for a speedy service and great recovery. Very impressive!
    Yours, relieved.

    Laurence

  • Dear ”C”,
    As I was flying out, I checked at the desk - and it (ipad) had been handed in, and has now been returned to me. It was a fantastic and I'd like to thank the team involved!
    Regards,

    Matthew

  • Hello
    I did receive my jacket today
    I want to say Thank You and all your team for everything you did for me.
    Loosing an object witch is important for you is a very sad event.
    Having it back is absolutely fabulous
    Thanks again !
    Keep doing things like that

    Dr Costa

  • To the lost & found supervisor:
    I’d like to put in a good word for one of your employees. “D” helped me with an errand on Monday Feb 27th (reg a leather belt I lost at the Arlanda security screening the day before) and I was glad to be met not only by professionalism but also with understanding and reassurance. The belt itself has low monetary (but a high sentimental) value, and “D” made sure that the item is found. It is still not collected (but I received the code and pickup location on Arlanda) but I am glad that you have such kind, professional, friendly and understanding employees who care about their job. Exemplary customer service. Thank you.

    David

  • Dear Sir/Madam,
    I would thank you for your help.
    I received last week my lost iPad.
    Very efficient service!

    Best Regards,

    Paolo

  • Thank you all so much for the return of my luggage. You are awesome!
    Blessings,

    Robyn

  • I would just like to take the opportunity to say thank you for your swift help and for anyone else who was involved – all dealt with extremely professionally.
    I have received my phone and all data is there – especially the pictures from Lulea. I would have been very disappointed to lose these.

    Michael

  • I got my iPad back today. Thanks you once again! :-)
    Great job!

    Dave

  • Oh Thank you!!! SO SO SO much. Thank god.
    What a great service you offer and supply. I'm a very very happy girl today.

    Tracey

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